So, this is of concern to me...and maybe others of you selling online.
I was listening to the radio in my car to a national station and the person on was talking about ways to save money this holiday season. She was saying things like to buy early- set your budget and list the names of people/pets to buy for and buy a little every week starting now to be ready and not in a crunch to just buy-- that sounds great. And I personally shop that way for most everything. I try to get a sale and buy throughout the year for gifts. I try to be done with Holiday shopping by Thanksgiving.
She also said to save the receipts and when you see the item that is cheaper closer to Christmas-- then return it for the lower price. I think that is fine in theory But unless it is more than $5.00 cheaper- I probably won't return it. Too much of a hassle for me.
**The thing she said in her talk that bothered me and should bother others selling on line is -- to wait until mid Dec and go back to the online seller and Tell then that you would now like a deal on the item you bought weeks ago-- OR you will return the item. She figures that most on line sellers- and she Mentioned Ebay and Etsy in her speel-- She thinks that the sellers would rather give you a discount rather than get the item back as any sort of a sale is better than no sale.
And I am here to say-- Send me back my item then. Because I am in business to make money. I am not a tag sale. I feel like my personal prices are fairly low and I would rather have my item back and sell it to someone who cares about it then leave it with you.
I think this is what Ebay is promoting with their new policy that starts in Jan- about giving your customer 30 days to return an item. So, now your customer can return and item for whatever reason they want- like buyer remorse. Quality will have nothing to do with it anymore. They could buy a book- read it- decide that the $10. they paid for it was outrageous for a book that they hated and ask for a refund. No questions asked. You can still tell your customers No Refund. Which I will have to do there-. And hope that someone actually finds my sales there, because you have to believe that those of us who say no refund will be put at the end of the pile for exposure.
What do you think? Where do you sell? Would love to hear your thoughts.